Workplace
Etiquette: A Guide to Surviving & Thriving in Today's
Workplace
By Dianne Floyd Sutton, Sutton Enterprises
(published by Personal Transformation Press)
Have you ever needed help in dealing with
an employee's inappropriate business conduct, unsuitable
office attire, or improper use of office phones and email?
Was the employee a first-time office worker who did not
understand that "hanging out with your friends"
behavior is not appropriate for the workplace? Was the employee
someone with poor tact and social awareness who needed to
learn some business manners?
If so, you would have found Workplace Etiquette
extremely helpful. Workplace Etiquette is chockfull of
quizzes, exercises, tips, illustrations, and lists of
do's and don'ts. Examples: an etiquette quiz, an exercise
in comparing personal and office culture, tips for
making formal introductions, illustrations of table
settings, using soupspoons, and tying Windsor knots,
and grooming and dressing "no-nos."
In addition to the 10 Commandments for Good Manners,
there is a section on gestures to avoid, another on dealing
appropriately with biological functions, yet another on
polishing your speaking habits. The author explains how
to shake hands appropriately and how to communicate with
people for whom English is a second language. She explains
nonverbal and body language cues and their meaning. She
covers appropriate telephone techniques, leaving voicemail
messages, and Netiquette.
Workplace Etiquette concludes with a chapter on
political savvy that explains how to handle anger and
criticism as well as office politics.
Use this book to orient new employees, train under-skilled
workers, or even socialize a teenager. This easy-to-read,
user-friendly book is a valuable desk reference for entry
level employees. It could even help them improve their on-the-job
performance.
