Workplace
Etiquette: A Guide to Surviving & Thriving in Today's
Workplace
By Dianne Floyd Sutton, Sutton Enterprises
(published by Personal Transformation Press)
Have you ever needed help in dealing with
an employee's inappropriate business conduct, unsuitable
office attire, or improper use of office phones and email?
Was the employee a first-time office worker who did not
understand that "hanging out with your friends"
behavior is not appropriate for the workplace? Was the employee
someone with poor tact and social awareness who needed to
learn some business manners?
If so, you would have found Workplace Etiquette
extremely helpful. Workplace Etiquette is chockfull of quizzes,
exercises, tips, illustrations, and lists of do's &
don'ts. Examples: an etiquette quiz, an exercise in comparing
personal & office culture, tips for making formal introductions,
illustrations of table settings, using soupspoons, and tying
Windsor knots, and grooming & dressing "no-nos."
In addition to the 10 Commandments for Good Manners, there
is a section on gestures to avoid, another on dealing appropriately
with biological functions, yet another on polishing your
speaking habits. The author explains how to shake hands
appropriately and how to communicate with people for whom
English is a second language. She explains nonverbal and
body language cues and their meaning. She covers appropriate
telephone techniques, leaving voicemail messages, and Netiquette.
Workplace Etiquette concludes with a chapter on
political savvy that explains how to handle anger &
criticism as well as office politics.
Use this book to orient new employees, train under-skilled
workers, or even socialize a teenager. This easy-to-read,
user-friendly book is a valuable desk reference for entry
level employees. It could even help them improve their on-the-job
performance.
