A Guide to Surviving and Thriving in Today’s Workplace
By Dianne Floyd Sutton
Have you ever needed help in dealing with an employee's inappropriate business conduct, unsuitable office attire, or improper use of office phones and email? Was the employee a first-time office worker who did not understand that "hanging out with your friends" behavior is not appropriate for the workplace? Was the employee someone with poor tact and social awareness who needed to learn some business manners?
If so, you would have found Workplace Etiquette extremely helpful. Workplace Etiquette is chockfull of quizzes, exercises, tips, illustrations, and lists of do's and don'ts. Examples: an etiquette quiz, an exercise in comparing personal and office culture, tips for making formal introductions, illustrations of table settings, using soupspoons, and tying Windsor knots, and grooming and dressing "no-nos."
In addition to the 10 Commandments for Good Manners, there is a section on gestures to avoid, another on dealing appropriately with biological functions, yet another on polishing your speaking habits. The author explains how to shake hands appropriately and how to communicate with people for whom English is a second language. She explains nonverbal and body language cues and their meaning. She covers appropriate telephone techniques, leaving voicemail messages, and Netiquette. Workplace Etiquette concludes with a chapter on political savvy that explains how to handle anger and criticism as well as office politics.
Use this book to orient new employees, train under-skilled workers, or even socialize a teenager. This easy-to-read, user-friendly book is a valuable desk reference for entry level employees. It could even help them improve their on-the-job performance.
Softcover, 96 pages, $20.00
Shipping & handling $4.00
For bulk orders of 10 books or more
contact Dianne Sutton