New to SE course descriptions is the identification of
the U.S. Office of Personnel Management Leadership Competencies
for the Federal Government that each course addresses. (Refer
to www.opm.gov) There
are 25 leadership competencies grouped under 5 major core
qualifications.
OPM EXECUTIVE CORE QUALIFICATIONS
Leading Change (Conflict Management, Cultural
Awareness, Integrity/Honesty)
Leading People (Creativity and Innovation, Continual
Learning, External Awareness, Flexibility, Resilience,
Service Motivation, Strategic Thinking, Vision)
Building Coalitions/Communications (Influencing/Negotiating,
Interpersonal Skills, Oral Communication, Partnering,
Political Savvy, Written Communication)
Business Acumen (Financial Management, Human
Resource Management, Technology Management)
By identifying the competencies
addressed in each course, organizations can better determine
which SE courses will fill the development needs of their
employees. It is SE’s instructors network that
enables SE to satisfy almost any competency requirement
that your organization may have.
ACROSS GENERATIONS FINDING COMMON GROUND
Finding common ground with members of our own generation
at work is relatively easy. We tend to share a feeling
of connectedness having lived the same formative years
and shared the same points of reference. However,
with members of another generation, connecting can be difficult. The
same factors that bind one generation can annoy members
of different generations. While generational clashes
may seem inevitable and impossible to understand, they
most certainly don’t have to end in a lot of drama
and loss of productivity.
In this workshop, participants learn how to use a communication
tool (M.E.E.T. ™) to recognize, respond to, and resolve
day-to-day workplace conflicts and confusion that may arise
in a multi-generational workplace. Through a series
of video case studies, participants are provided an opportunity
to analyze real-life situations, discuss them, and then
watch how supervisors handle them. Models of effective
communication are also reviewed.
Competencies Addressed:
Cultural
Awareness, Interpersonal Communication Skills, Flexibility,
Political Savvy, Conflict Management, Customer
Service
Who Will Benefit:
Anyone
who works in a diverse workplace and needs toimprove
their understanding of generational differences and similarities
Number of Participants:
25
maximum
Instructors:
Dianne
Sutton, MA with a guest lecturer
Dianne Floyd Sutton is President of Sutton Enterprises,
author, trainer, educator, facilitator, expert witness,
coach and actor. She has twenty-five years of combined
experience in Human Resource Development (HRD) and Equal
Employment Opportunity (EEO) training. And she has over
twenty years of business experience as Sutton Enterprises.
Over the years, she has developed a reputation for designing
and delivering quality services. She has the
skills to create a safe learning environment where diverse
participants are able to ask questions, experiment with
new behaviors and learn from their mistakes. She
also has the ability to present models and techniques in
a straight forward, clear and humorous manner so that they
are easier to remember and utilize.
Branding is the first step in developing your professional
presence (how you package yourself internally and externally). The
main outcome of personal branding should be a clear, deep,
and profound understanding of who you are, what you stand
for, and what you want to be known for. It is not enough
to be known for what you do — you must be known for
what you do differently and effectively. This
new half-day workshop is based on the book, Workplace
Etiquette, A Guide to Surviving and Thriving in the Workplace.
Competencies Addressed:
Flexibility,
Political Savvy, Interpersonal Communication Skills
Diversity in the workplace is a complex, evolving and
highly demanding subject. Creating a workplace that
is aware of and respects the diversity of the U.S.A. is
imperative for the success of organizations. This
interactive workshop increases participants’ understanding
of all the aspects of diversity and begins the process
for dialogue and successfully working together. By
including the new perspectives brought by a wider range
of employees, we can provide better products and services
to our clients and customers (internally and externally)
and to each other.
Competencies Addressed:
Cultural
Awareness, Interpersonal Communication Skills, Flexibility,
External Awareness,
Who Will Benefit: Anyone
who works in a diverse workplace and needs to improve
their understanding of diversity
Number of Participants: 20
maximum
Instructors Dianne
Sutton, MA and Tim Stranges, MS
This mixed race and gender team has been working together
for over fifteen years. Together they have designed
and delivered presentations on workforce diversity, cultural
awareness, cultural competency, EEO, communication skills,
conflict management, 360 degree feedback, and leadership. Through
their own individual styles they bring humor, professional
experiences, and basic common sense to their audiences.
EFFECTIVE INTERPERSONAL COMMUNICATION
In
this workshop, participants will learn the underlying values,
goals and strengths of various communication styles. Participants
will also learn how to capitalize on their unique strengths,
appreciate differences with others, and translate their
messages for more effective communication and results.
Competencies Addressed:
Interpersonal
Communication Skills, Cultural Awareness
Who Will Benefit:
All
Employees
Number of Participants: 25
maximum
Instructor:
Dr.
Zayd Abdul-Karim
Dr. Zayd Abdul-Karin (Dr. Zayd)is a business leader
in training, organization and leadership development. Dr.
Zayd is a coach, speaker, and author of DEEP TRANSITIONS: Jump
Starting Your Business and 7 Steps in Deep Transitions: A
Spiritual Guide to Peace of Mind, Prosperity, and Success. Dr.
Zayd offers his corporate training and consulting experience
to coach business owners, executives, managers, supervisors,
and professional staff in their development to achieve more
results for themselves and their organizations. Through
workshops, seminars, and one-on-one coaching, Dr. Zayd inspires
people to live with spirit and positive energy. He
has the ability to surface the thoughts that drive behavior
and can recognize and take advantage of coachable moments.
To understand your emotional intelligence is to understand
yourself. That understanding can lead to better relationships
and higher productivity in your personal and professional
life. Why? Because you have the ability to
govern and temper your emotions to meet the challenges
of each new situation life brings you.
In this workshop, participants learn about the Emotional
Intelligence Framework based on the work of Daniel Goleman. Participants
will become aware of their emotional quotient (EQ) and
discover how to enhance it for their personal and professional
growth.
Competencies Addressed:
External
Awareness, Political Savvy, Interpersonal Communication
Skills, Continual Learning, Flexibility
Who Will Benefit: All
employees.
Number of Participants:
5
maximum
Instructor: Maureen
Caughran, MS
Maureen Caughran has designed, developed, and conducted
training programs in management and leadership, performance
management, customer service skills, communication, and diversity
for over twenty years for both public and private sector
organizations in the United States and Canada. She
has developed and taught workshops on customer service tools,
techniques for self-motivation, and tools for dealing with
difficult and aggressive personalities. She helps participants
see the connection between their ability to cultivate positive
behaviors in themselves and their success in providing positive
service to customers.
This workshop introduces participants to basic mediations
techniques and their use in managing conflicts. Participants
learn about various conflict styles and when to employ
them. The “Getting to Yes” model
of conflict resolution is examined and how to apply it
to conflict situations.
Competencies Addressed: Conflict
Management, Flexibility, Problem Solving, Interpersonal
Communication Skills
Who Will Benefit:
All
Employees
Number of Participants: 25
maximum
Instructor:
Tim
Stranges, MS
Tim Stranges has led hundreds of workshops on such topics
as: communications, conflict management, change management,
supervisory skills, human resource management, performance
management, leadership development, team building, cultural
competency, equal opportunity, prevention of harassment,
360° Feedback Instruments, and the Myers Briggs Type
Indicator. He is a mediator with the Maryland State
District Court, the Maryland Commission on Human Relations,
and the Conflict Resolution Center of Montgomery County. He
served as Executive Director of the Conflict Resolution Center
(2006-2007) and as Interim Director of the Montgomery College
Diversity Management Institute (1999-2000).
This workshop is based on the book, Making Sense of
Life’s Changes, Transitions(Strategies
for coping with the difficult, painful, and confusing
times in your life) byWilliams Bridges. We
all have a life time of transitions. This workshop
views transitions in life as a natural process consisting
of three stages – ending, the neutral zone and
beginnings. Understanding the three stages and
learning strategies through each stage can aid in the
effectiveness of the transition.
Can you do basic math without a calculator? If your
answer is no then this is the workshop you need to attend. In
this workshop the participants will review the math basics
such as reading and writing large numbers, fractions and
decimals as well as multiplication and division computations
(without a calculator).
MICRO-INEQUITES and Unlawful Behaviors in the Workplace
Micro-inequities are the small messages of bias that are
sent from one person to another. If left unchecked,
these messages can become harmful or even unlawful. This
workshop examines these behaviors in the workplace. It
identifies inappropriate behaviors that can lead to charges
of harassment. Most importantly the workshop gives
participants tools and techniques to address these behaviors.
Competencies Addressed: Flexibility,
Leveraging Diversity, Interpersonal Skills, Political
Savvy
Who Will Benefit:
All
Employees
Number of Participants: 25
maximum
Instructor:
Dianne
Sutton, MA and Tim Stranges, MS
This mixed race and gender team has been working together
for fifteen years. Together they have designed and
delivered presentations on workforce diversity, cultural
awareness, cultural competency, EEO, communication skills,
conflict management, 360 degree feedback, and leadership.
Through their own individual styles they bring humor, professional
experiences, and basic common sense to their audiences.
In this workshop participants learn key skills and tools
for being better organized and eliminating personal productivity
barriers—in ways that are personally effective and
contribute to building and maintaining good working relationships.
The workshop is highly interactive, energizes participants,
and inspires the motivation needed to apply the techniques
and systems learned.
Competencies Addressed: Productivity,
Interpersonal Communication Skills, Flexibility
To be successful in today’s evolving workplace,
you need talent, hard work, good job performance, a share
of good breaks, and political savvy. Political Savvy
means ethically using office politics to your advantage. To
some, office politics means deceit, deception, and selfishness. This
workshop will have you thinking of political savvy as the
ability to practice sensible and ethical office politics.
To gain a competitive edge you need to know those underlying
forces that account for the success between equally talented
people. This new half-day workshop is based on the
book, Workplace Etiquette, A Guide to Surviving and
Thriving in the Workplace.
Competencies Addressed:
External
Awareness, Political Savvy, Interpersonal Skills, Resilience
Who Will Benefit: All
Employees
Number of Participants:
25
maximum
Instructor: Dianne
Sutton, MA and Tim Stranges, MS
This workshop ignites the power
of self-leadership and self-responsibility during times
of change. Participants
will learn how to use 7 self-leadership practices (courage,
persistence, positive mental attitude, self-discipline,
self-confidence, self-esteem, and integrity) to transform
their lives. Through self-reflection, dialogue,
and exercises for self-discovery, participants will shift
internal patterns of thought and behavior to take control
of their lives.
In today’s diverse work environment, effective communication
is essential to the success of the employee and the organization. For
those born outside of the United States, effective communication
can be challenging. Through a series of exercises
the participants will learn methods to enhance their ability
to effectively communicate with others.
Competencies Addressed:
Interpersonal
Communication Skills, Flexibility, Cultural
Awareness, Continual Learning
Who Will Benefit:
All
Employees, especially non-native English speakers
Number of Participants: 20
maximum
Instructor:
Dianne
Sutton, MA and Tim Stranges, MS
WORKPLACE ETIQUETTE A Presentation to Improve Success in the Workplace
In the world of work there are some constant, subtle behavioral
expectations that are frequently overlooked or unknown
by both managers and employees. They are the unwritten
rules of etiquette. Many perceptions of work behavior
and professional interaction have changed as the demands
of the technologically evolving environment have altered
the organizational culture. But we are still judged
by how we look and conduct ourselves around others.
The basic principles of etiquette, even those that are
evolving, are valuable, specific and accessible. This
one day workshop introduces participants to the skills
they need to conduct themselves effectively, correctly
and confidently in any work environment, professional situation
or business social setting. While work skills and
knowledge are important to success, many employees do not
understand that the culture of the work environment and
basic social etiquette are also important. This program
focuses on that core of etiquette values and the application
to the workplace.
Competencies Addressed:
Political
Savvy, Cultural Awareness, Interpersonal Communication
Skills, Internal and External Awareness Flexibility,
Continual Learning
Who Will Benefit: All
employees who want to improve their chances of success
by increasing confidence and self-esteem.
This
workshop will help people who daily interact with others
learn how to ask appropriate questions and how to effectively
listen to what others are really saying. In
addition, participants will learn how to deal with objections
and manipulations by using the assertive communication
skills of candor and openness when communicating with
others. Guidelines on how to keep others from getting
defensive and hearing and accepting what one is saying
will be discussed and practiced.
Competencies Addressed: Interpersonal
Communication Skills, Flexibility
Who Will Benefit:
Managers
and Supervisors
Number of Participants: 25
maximum
Instructor:
Richard
Dali, MS
Richard S. Dali has extensive experience consulting with
scientific, technical, sales and administrative type organizations
and managers on matters relating to the implementation
and institutionalization of changes in a work environment.
Some typical OD activities that Mr. Dali has conducted
for organizations include: team building retreats, goal
setting and planning workshops, inter-group problem solving
activities, coaching individual managers, quality improvement
teams and strategic planning efforts. He is certified by
the National Bureau of Certified Consultants, Incorporated. In
addition, he has a great deal of expertise in providing
understandable interpretation of results from diagnostic
surveys to participants, as well as a great deal of experience
in compiling, analyzing and interpreting group data collected
from these questionnaires for organizational management
and training officials.
This workshop begins by presenting the theory underlying
the Strength Deployment Inventory that the participants
complete during the session. The SDI is a self-administered
feedback questionnaire designed to identify personality
orientations and the strengths and weaknesses inherent
in each type. A discussion will focus on how people
can overuse their orientations and become less effective
and experience more conflict and stress. The participants
will identify their own orientations and ways in which
they can become more effective when interacting with their
colleagues.
Competencies Addressed: Interpersonal
Communication Skills, Flexibility, Cultural
Awareness, Continual Learning
In this workshop supervisors and managers learn what motivation
is and isn’t. They also learn how to accomplish
the key tasks of creating an environment for motivating
and unleashing the potential of employees. This results
in a happier and more productive workforce.
Competencies Addressed: Productivity,
Flexibility
Who Will Benefit:
Managers
and Supervisors
Number of Participants: 20
maximum
Instructor:
Maureen
Caughran, MS
. Prework:
Reading “Motivating Middle Performers” by Mark
Murphy (Leadership IQ, Washington, DC)
Maureen Caughran has designed,
developed, and conducted training programs in management
and leadership, performance management, customer service
skills, communication, and diversity for over twenty years
for both public and private sector organizations in the
United States and Canada. She
has developed and taught workshops on customer service
tools, techniques for self-motivation, and tools for dealing
with difficult and aggressive personalities. She helps
participants see the connection between their ability to
cultivate positive behaviors in themselves and their success
in providing positive service to customers.
This workshop
examines how to use power to influence employees and others
to do what needs to be done. The focus
of this workshop is on the 5 power bases available to
all people and the methods and skills most useful in
influencing others.
Competencies Addressed: Interpersonal
Communication Skills, Flexibility, Cultural
Awareness, Continual Learning
This one-day workshop introduces you to a simple problem
solving and decision making process that you can use in
your professional and personal life. You can use
the process yourself to solve your own problems and you
can use it with a team to solve problems at work and in
the community. Rather than focusing on theory, this
workshop focuses on practice and includes many exercises. The
workshop is designed to be both educational and entertaining.
Competencies Addressed: Problem
Solving, Influencing/Negotiating, Conflict Management,
Integrity/Honesty
Who Will Benefit: Managers,
supervisors and team leaders who want to improve
workplace interactions within a group for better results.
This workshop stresses
the importance of establishing clear expectations and performance
measures and providing ongoing feedback to ensure effective
employee performance. Participants are introduced to the
M.E.E.T.™ model. The
course includes self-assessments, small group activities
and discussions to ensure that participants acquire key
skills for managing performance.
M.E.E.T.™ is a registered trademark of VisionPoint
Communications and of Alexander Consulting and Training.
Competencies Addressed: Flexibility,
Human Resource Management, Political
Savvy
